There have been changes to Network’s service delivery related to COVID-19. Clients are not entering our building at this time to minimize exposure and decrease the risk of disease transmission. Please see Network’s Response to COVID-19 on our home page for updates.

Network offers the following assistance programs

Rent or Utility Assistance

Network offers limited rental assistance to clients actively participating in Network’s Pathways Program*. To receive rental assistance the following criteria must be met:

1. You must reside in Network’s service area.

2. You must have a financial need.

3. You must meet Network’s Uniform intake criteria.

4. You must have the financial means to pay your rent the following month.

*Only clients who have been active participants in Network’s Pathways Program for at least 1 month are eligible for rental assistance.

Please note that you must bring a copy of your lease and your ID to your appointment to prove residency. You must also bring verification of income to ensure that you will be able to pay your rent the following month. Rental assistance can only be given to an individual once in a 12 month period. Network does not give rental assistance to all clients who request it, and typically Network does not pay rents in full. Network’s rental assistance program can only assist those who are financially short of their rent payment, and only if qualifications are met. Rental assistance is offered as funds are available.

Food Assistance

To receive food assistance the following criteria must be met:

1. You must reside in Network’s service area.

2. You must have a financial need.

3. You must meet Network’s Uniform intake criteria.

To receive services at Network, you must first make an appointment to be certified. You must bring IDs for all in the household, proof of income level, and proof of residence in the Network service area to your certification appointment. Those seeking food assistance, will need to then make an appointment for a Network Food Card and will be given a Network Food Card with Network Dollars depending on the size of the household at this appointment. Certification and Food Card appointments may be scheduled at the same time. After receiving your Food Card, you may make an appointment to come back at any time during the month to shop in the food pantry, as long as your card is not expired and there are still Network Dollars available.

SNAP/Medicaid Benefits

A representative from North Texas Food Bank is onsite regularly to assist you with applying for SNAP, Medicaid and other benefits you may be eligible for.

Clothing Assistance

To receive clothing assistance the following criteria must be met:

1. You must reside in Network’s service area.

2. You must have a financial need.

3. You must meet Network’s Uniform intake criteria.

To receive services at Network, you must first make an appointment to be certified. You must bring IDs for all in the household, proof of income level, and proof of residence in the Network service area to your certification appointment. Those seeking clothing assistance, will need to then make an appointment for a Network Clothing Card and will be given a Network Clothing Card with Network Dollars depending on the size of the household at this appointment. Certification and Clothing Card appointments may be scheduled at the same time. After receiving your Clothing Card, you may make an appointment to come back at any time during the month to shop in the clothing closet, as long as your card is not expired and there are still Network Dollars available.

Acute Medical and Dental Assistance

Network provides uninsured families experiencing emergency medical or dental issues and in need of acute medical or dental care for their children with a voucher for each child and a list of providers in their area. Adults can also receive dental vouchers for their acute care needs.

How to Make an Appointment

You must call 972-234-8880 to set up an appointment. please listen carefully to the automated options to choose the right department for your situation. A receptionist will set up an appointment for you. Appointments are typically made about a week in advance unless there has been a cancellation.

What to Bring to Your Appointment

1. Proof of residence (a lease or utility bill in your name)

2. Photo identification upon arriving for your appointment.

Please be sure to bring any additional items that the receptionist who set up your appointment over the phone requested that you bring. The items you need to bring can vary significantly based on the assistance you are seeking, and with your unique situation.

What Happens when You Get to Network

Each individual with an appointment will be interviewed by a Client Intake Specialist to determine assistance.
Expect the entire process to take at least one hour of your time from the start of your appointment.
Arrive a few minutes early to complete paperwork.

If you are not fluent in English, please bring a translator to assist you in conducting your request for assistance, Network DOES NOT habitually have translators on-site.

Click here to view Network’s Uniform Intake Criteria.